Teleperformance Assessment Test: TP Philippines Guide

The Teleperformance (TP) assessment is the skills check you take after the first screening call: typically an English test covering grammar, listening and pronunciation, often a typing or multitasking test, and a mock call with an operations interviewer. TP does not publish one official format for the Philippines, so this guide combines what TP says officially with what applicants commonly report, then gives you eight practice items in the formats that come up most.

TP in the Philippines

Teleperformance, now branded TP, is one of the world’s largest customer experience and BPO groups. Its Philippine operations began in 1996, according to TP’s own Philippines page. In September 2026, InsiderPH reported that TP employs about 60,000 people in the country and was looking to fill more than 10,000 customer service jobs, with sites across Metro Manila (including Makati, Mandaluyong, Quezon City, Taguig and Pasig) and hubs in cities such as Cebu, Bacolod, Baguio, Clark, Davao and Cagayan de Oro.

For applicants this means three things:

  • TP hires continuously and at scale. Job fairs and walk-in hiring days are common, and the process can be very fast.
  • Requirements depend on the account. Accounts in telco, healthcare, travel, financial services and retail each have their own English and skills bar.
  • No BPO experience is required for many roles. The 2026 drive explicitly welcomed fresh graduates, career shifters and first-time applicants.

The hiring process step by step

TP’s careers pages describe how to search and apply but not the assessment steps. The table below reflects the most common pattern in applicant reports, so treat it as typical, not fixed.

Step What usually happens
1. Application Online through TP’s job portal, through a referral, or in person at a recruitment hub or job fair
2. Screening call or initial interview Short HR conversation: background, availability, willingness to work night shifts, and how clearly you speak
3. English and skills assessment Computer-based test of grammar, reading and listening; a spoken part with recorded answers; often a typing test, sometimes a multitasking test
4. Operations interview with mock call Role-play of a customer call, situational questions, sometimes writing a short email about how the issue was resolved
5. Client or account interview For some accounts only
6. Offer and requirements Job offer, then pre-employment requirements and, for some roles, background checks

At hiring events the steps can be compressed into one visit. For its September 2026 Metro Manila Grand Job Fair, TP said applicants could be interviewed and potentially offered jobs within the day, and asked them to bring a valid ID, an updated résumé and a pen, plus a phone for scanning QR codes.

The assessments in detail

English assessment

This is the stage where most applicants fall out. Reports describe an automated test with:

  • Grammar and vocabulary items: sentence completion, error spotting, choosing the correct word.
  • Reading comprehension: short texts such as policies or customer messages.
  • Listening: short recordings or conversations followed by a question.
  • Speaking: reading aloud, repeating sentences, answering short questions, and retelling a story.

Many applicants say the spoken part is Versant or Versant-like. TP does not confirm a vendor publicly, and it may differ per site, so do not rely on one source’s description. If your invitation mentions Versant, our Versant English test guide explains each task and how Pearson scores it. Neither TP nor Pearson publishes a universal pass mark; any score you see quoted on social media is unverified.

Typing and multitasking

Some accounts, especially chat and email, include a typing test that measures speed and accuracy. Minimum speeds quoted online vary and are not confirmed by TP. Accuracy is the safer target: a fast test full of errors rarely passes. Multitasking tests, where reported, ask you to handle two tasks at once, similar to switching between a customer and a system.

Mock call

The mock call is a role-play with an interviewer playing the customer. You are judged on English, empathy, control of the call and whether you resolve or correctly escalate the issue. Some applicants also write a short email summarising the resolution, which tests written English.

Practice questions

Question 1

Which sentence is grammatically correct?

  • A) We has processed your request.
  • B) Your request have been processed.
  • C) Your request has been processed.
  • D) Your request been processed.

Answer: C. “Request” is singular, so it takes “has been”. A uses “has” with “we”, B uses “have” with a singular subject, and D is missing the auxiliary.

Question 2

Choose the word that best completes the sentence.

“Good morning, I’m calling ___ your recent order.”

  • A) regarding
  • B) regard
  • C) regards to
  • D) regardless

Answer: A. “Regarding” means “about”. “Regards to” is a common error (the phrase is “with regard to”), and “regardless” means “without considering”.

Question 3

A customer says: “My flight is on the 14th, but I need to move it to the 16th. Same time, same route, and please keep my aisle seat.”

What does the customer want to change?

  • A) The departure time
  • B) The date
  • C) The seat
  • D) The destination

Answer: B. Only the date changes, from the 14th to the 16th. Everything else stays the same. In a real call you would confirm all four details back to the customer.

Question 4

Policy: “Agents may reset a password only after verifying the account holder’s full name, date of birth and the last four digits of the registered mobile number.”

A caller gives the correct full name and date of birth. What should the agent do next?

  • A) Reset the password, since two out of three checks passed
  • B) Ask for the last four digits of the registered mobile number before resetting
  • C) Reset the password and email the customer afterwards
  • D) End the call because verification failed

Answer: B. The policy requires all three checks before a reset. Verification has not failed yet; it is incomplete, so D is premature. Policy-reading items reward doing exactly what the text says.

Question 5

Your shift is 9 hours, including a 1-hour unpaid meal break and two 15-minute breaks. How many hours are left for taking calls?

  • A) 7 hours
  • B) 7.5 hours
  • C) 8 hours
  • D) 8.5 hours

Answer: B. 9 − 1 − 0.5 = 7.5 hours. More of these in our numerical reasoning practice questions.

Question 6

Original tracking number: PH-77K09-3B21

Which copy is exactly correct?

  • A) PH-77K90-3B21
  • B) PH-77K09-3B21
  • C) PH-77K09-3821
  • D) PH77K09-3B21

Answer: B. A swaps 0 and 9, C replaces the letter B with the digit 8, and D drops the first hyphen.

Question 7

In a call centre, what does it mean to “escalate” a case?

  • A) To close the case without action
  • B) To pass the case to a higher level or specialist team
  • C) To put the customer on hold
  • D) To offer a discount

Answer: B. Escalating means handing the case to someone with more authority or expertise, following the account’s process.

Question 8

During a mock call, the “customer” is upset and speaking quickly about a service outage. Which opening response is best?

  • A) “Please calm down, sir, or I can’t help you.”
  • B) “I understand how frustrating it is to be without service, and I’ll help you with this. May I have your account number so I can check what is happening in your area?”
  • C) “Outages happen. It should come back on its own.”
  • D) Wait silently until the customer stops talking, then read the outage script.

Answer: B. It acknowledges the frustration, signals ownership and moves to verification. A sounds dismissive, C gives no help, and D loses control of the call.

Strategies for the TP assessment

Speak in full, clear sentences. In spoken tasks, a natural pace and clear endings of words matter more than a particular accent. Do not shout into the microphone or speed up to finish early.

Repeat exactly. In repeat-the-sentence tasks, small words count. If you miss part of a sentence, say what you heard rather than staying silent.

Use a structure in the mock call. Greet, acknowledge, verify, investigate, resolve or escalate, summarise, close. Interviewers look for control of the call, not perfection.

Read the policy, not your opinion. In reading items, the right answer is the one supported by the text.

Keep your typing honest. Copy exactly, including hyphens, capitals and spaces.

Common mistakes

  • Arriving late at a hub. Applicants report that same-day processing depends on being on time; late arrivals may not finish in one day.
  • Forgetting basic documents such as a valid ID and résumé at job fairs.
  • Memorising a script for “Tell me about yourself”. Interviewers notice. Practise speaking naturally; see our phone interview tips and video interview tips.
  • Trusting recruiters on Telegram or anyone asking for fees. TP states that its hiring managers contact applicants only from an @teleperformance.com address, that it does not use Telegram, and that it never asks for money.

A five-day preparation plan

Day 1: Grammar review: subject–verb agreement, tenses, prepositions, “regarding / with regard to”. Twenty gap-fill items.

Day 2: Listening and speaking: repeat short sentences from English audio, then retell a two-minute story in your own words. Record yourself.

Day 3: Reading and numbers: short policy texts and simple shift or metric calculations. Our free tests are a good timed warm-up.

Day 4: Typing: two timed tests on emails and reference codes, focusing on zero errors.

Day 5: Mock calls: practise three scenarios (billing dispute, outage, password reset) with a friend playing the customer.

Applying to more than one BPO? The skills overlap heavily with our Concentrix assessment guide and the Harver assessment guide.

Frequently Asked Questions

What is the Teleperformance assessment test?

It is the skills check TP uses after the screening call. Applicants in the Philippines most often report an English assessment covering grammar, listening and pronunciation, sometimes with a typing or multitasking test, followed by a mock call.

Does TP use the Versant test?

Many applicants say the spoken English part is Versant or Versant-like. TP does not publish which vendor it uses, and it may differ by site and account, so go by the instructions in your invitation.

Can I get hired by TP in one day?

Sometimes. For its September 2026 Metro Manila job fair, TP said applicants could be interviewed and potentially offered jobs within the day. Outside hiring events, the process often takes several days to two weeks.

Do I need BPO experience to apply to TP?

No. TP’s 2026 hiring drive was open to fresh graduates, career shifters and first-time applicants as well as experienced BPO workers. Clear English and good customer handling matter more than experience.

How do I know a TP recruiter is real?

TP states that its hiring managers only contact you from an @teleperformance.com email address, that it does not use Telegram, and that it never asks you to pay money during the application process.

About the author

Ingmar van Maurik is a specialist in test and interview preparation who helps candidates perform better in recruitment processes.

References