Concentrix Assessment Test: Philippines Hiring Guide

The Concentrix assessment is a set of timed online tests, delivered through Harver, that checks your English, computer skills, customer-support judgement and typing before or alongside your initial interview. For voice accounts there is usually also a spoken English check. This guide explains what Concentrix says officially, what Philippine applicants commonly report, and gives you eight practice items in the formats you are most likely to see.

Concentrix in the Philippines: what it means for applicants

Concentrix is a customer experience and BPO company that merged with Webhelp in 2023. In the Philippines it describes itself as the country’s largest private employer. In May 2026 Outsource Accelerator reported more than 100,000 workers across 52 Philippine sites, including a new Quezon City site for nearly 4,000 people.

Two practical consequences follow. First, Concentrix hires almost all year round, across many accounts: telco, banking, healthcare, travel, tech support, and non-voice work such as chat, email and back office. Second, each account can have different requirements. A premium voice account for a US client may need stronger spoken English than a chat account, so “the Concentrix test” is not one fixed exam.

The hiring process step by step

Concentrix does not publish a single Philippine process. The steps below combine what the official careers FAQ says with what applicants commonly report, so treat the order as typical, not guaranteed.

Step What happens Source
1. Online application Apply per role via the “Apply” button on jobs.concentrix.com; your CV should cover work experience, abilities and language skills Official FAQ
2. Recruiter contact The team reaches out by phone; if you do not answer, by email or text Official FAQ
3. Online assessment (Harver) Invitation by email to language or competency tests; timed; may cover language, computer proficiency, customer support and typing Official FAQ
4. Spoken English check A phone- or app-based spoken English and listening test, often described as Versant or Versant-like Candidate reports
5. Initial interview HR interview, often by phone or video, sometimes the same day as the tests Candidate reports
6. Final / operations interview With an operations manager or account representative; may include a mock call or situational questions Candidate reports
7. Job offer and pre-employment Offer, then requirements such as IDs, clearances and medical exam Candidate reports

For work-from-home roles, Concentrix’s FAQ adds that your internet speed and system requirements will be tested as part of the process.

The Concentrix assessments in detail

The Harver online tests

Concentrix’s FAQ names Harver as its virtual assessment tool and lists four possible areas:

  • Language proficiency: grammar, vocabulary and reading. Harver describes fill-in-the-gap and spot-the-incorrect-word items.
  • Computer proficiency: basic tasks and familiarity with common tools.
  • Customer support: scenarios showing how you would handle customers, sometimes as a chat simulation.
  • Typing: speed and accuracy. Harver scores net words per minute, so only correctly typed words count.

The FAQ is clear on timing: the assessment is timed, and the clock starts once you open a module. Concentrix’s own preparation advice is to review basic grammar and vocabulary and any computer skills you may be tested on. For a full module-by-module breakdown, see our Harver assessment guide.

Concentrix does not publish cut-off scores. Harver scores candidates against benchmarks that the employer sets per role, so the required level depends on the account.

The spoken English test

Pearson’s Versant employer page shows Concentrix among its client logos. Many Philippine applicants describe a spoken test over the phone or an app that checks pronunciation, listening and fluency, and some call it Versant. Pearson does not publish a universal pass mark, and Concentrix does not publish the score each account needs. Figures that circulate online are unverified. Our Versant English test guide explains the task types and how Pearson scores them.

Practice questions

Question 1

Choose the correct option.

“I apologise for the inconvenience. I ___ your request to our billing team, and they will email you within 24 hours.”

  • A) have forwarded
  • B) forwarding
  • C) has forwarded
  • D) forwards

Answer: A. With “I”, the present perfect is “have forwarded”, which fits an action just completed. C uses the wrong auxiliary for “I”, D the wrong person, and B is not a finite verb.

Question 2

Which word in the sentence is spelled incorrectly?

“The customer asked whether she could recieve the replacement by Friday.”

  • A) asked
  • B) whether
  • C) recieve
  • D) replacement

Answer: C. The correct spelling is “receive” (i before e, except after c). Spelling errors in customer emails are a frequent reason for failing written tests.

Question 3

Read the rule: “Orders placed before 2 p.m. on a working day ship the same day. Orders placed after 2 p.m., or on weekends and public holidays, ship the next working day.”

A customer ordered at 11 a.m. on Saturday. Monday is a normal working day. When does the order ship?

  • A) Saturday
  • B) Sunday
  • C) Monday
  • D) Tuesday

Answer: C. Saturday is a weekend day, so the order ships on the next working day, Monday. The 11 a.m. time is a distractor because the before-2-p.m. rule only applies on working days.

Question 4

In Windows, which shortcut copies selected text?

  • A) Ctrl + V
  • B) Ctrl + C
  • C) Ctrl + X
  • D) Ctrl + Z

Answer: B. Ctrl + C copies. Ctrl + V pastes, Ctrl + X cuts and Ctrl + Z undoes. Computer proficiency items test exactly these basics, along with switching windows (Alt + Tab) and finding text (Ctrl + F).

Question 5

Out of 180 customer surveys, 153 customers said they were satisfied. What is the customer satisfaction (CSAT) rate?

  • A) 80%
  • B) 83%
  • C) 85%
  • D) 88%

Answer: C. 153 ÷ 180 = 0.85, so 85%. For more of these, see our numerical reasoning practice questions.

Question 6

Original: j.delacruz88@mail-ph.com

Which copy is exactly correct?

Answer: A. B adds a full stop, C drops the hyphen and D drops a digit. One wrong character in an email address means the customer never receives your confirmation, which is why accuracy items like this appear in typing and data-entry checks.

Question 7

A customer says: “I was charged twice for my June bill, once on the 3rd and again on the 5th. The one on the 5th shouldn’t be there.”

Which charge does the customer want reversed?

  • A) The charge on the 3rd
  • B) The charge on the 5th
  • C) Both charges
  • D) A charge on the July bill

Answer: B. The customer accepts the first payment and disputes the second. Listening items check that you catch the one detail that matters, then confirm it back before acting.

Question 8

A customer asks for a refund that you are not authorised to approve. Which response is best?

  • A) “Sorry, I can’t do refunds.” and end the call.
  • B) Promise the refund so the customer stays calm.
  • C) Explain that you will raise the request with the team that approves refunds, log the details, and tell the customer when and how they will hear back.
  • D) Ask the customer to call back tomorrow when someone else is on shift.

Answer: C. It is honest about your authority, follows the escalation process and sets a clear expectation. A leaves the customer with nothing, B makes a promise you cannot keep, and D pushes the problem onto the customer.

Strategies and time management

Prepare your setup before you click the link. Laptop or desktop, stable internet, headset with microphone for any spoken test, and 60 to 90 minutes without interruption. For work-from-home applications, run a speed test first.

Open a module only when you are ready. Concentrix states the timer starts on opening. Read the instructions screen carefully; that part is often untimed until you press start.

In grammar items, read the whole sentence. The clue to the right tense is often at the end, like “within 24 hours” or “before the bill was issued”.

In typing, protect accuracy. A net-WPM score punishes errors more than slowness.

In customer-support scenarios, pick ownership plus process. Acknowledge, verify, act or escalate, and set a next step.

For the spoken test, speak at a normal pace. Clear pronunciation and complete sentences matter more than an accent. Do not rush to fill silence.

Common mistakes

  • Missing the recruiter’s call. Concentrix contacts candidates first by phone. Keep your phone on and answer unknown numbers during your application week.
  • Taking the test on a phone with a cracked screen or weak signal. Typing and multitasking modules are much harder on a small touchscreen.
  • Over-rehearsed interview answers. Operations interviewers want natural, clear English. Our phone interview tips cover how to sound prepared without sounding scripted.
  • Falling for fake recruiters. Concentrix states it never asks for money or bank details, never asks for your national ID number or date of birth in the initial application, and never interviews by text chat on Messenger or Telegram.

A one-week preparation plan

Day Focus
1 Typing: two timed tests on email-style text; aim for zero errors
2 Grammar: tenses, agreement, prepositions, commonly confused words
3 Reading: short policy texts; answer only from what the text says
4 Numbers: percentages, averages and AHT; try our free tests
5 Spoken English: read aloud for 10 minutes, repeat sentences after audio, retell short stories
6 Customer scenarios: practise acknowledge–verify–resolve answers out loud
7 Setup check, rest, then take the assessment

If you are also applying to other BPOs, compare with our Teleperformance assessment guide; many of the same skills carry over.

Frequently Asked Questions

What is in the Concentrix online assessment?

Concentrix’s careers FAQ says online tests may cover language proficiency, computer proficiency, customer support and typing skills. They run on Harver and are timed. Work-from-home roles also test your internet speed and system.

Does Concentrix use the Versant test?

Concentrix appears among the client logos on Pearson’s Versant employer page, and many Philippine applicants report a Versant-style spoken English test. Whether you get it depends on the account; your invitation will say.

How long does the Concentrix hiring process take?

It varies by account and urgency. Some applicants report finishing in one or two days during active hiring; others wait a few weeks. Concentrix itself does not publish a standard timeline.

Can I reapply to Concentrix if I fail the assessment?

Yes. Concentrix’s FAQ says you are always welcome to apply again after being rejected. Use the gap to work on the part that let you down, often English grammar or typing accuracy.

Will Concentrix ever ask me to pay during hiring?

No. Concentrix states it never asks for money, pre-payment or bank details when you apply, and never interviews via Facebook Messenger, Telegram or Google Hangouts text chat. Treat any such request as a scam.

About the author

Ingmar van Maurik is a specialist in test and interview preparation who helps candidates perform better in recruitment processes.

References